At Motoworld – The Racing Store, we value your satisfaction and strive to deliver quality products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • You have received a damaged, defective, or wrong product.

  • The product was cancelled before shipping (see Cancellation Policy).

  • The returned product meets the conditions listed in our Return Policy.

2. Non-Refundable Items

Refunds will not be issued in the following cases:

  • Product is returned without original packaging or accessories.

  • The product has been used, installed, or damaged by the customer.

  • Custom or special-order items unless they are damaged or defective.

  • Returns requested after the return window (7 days).

3. Refund Process

If your return is approved:

  • We will inspect the returned product once it reaches our facility.

  • Upon successful inspection, a refund will be initiated to your original payment method.

  • You will receive a confirmation email once the refund is processed.

4. Refund Timeline

  • Prepaid Orders (Online Payments): Refunds will be credited within 3–7 business days to the original payment method.

  • Cash on Delivery Orders: Refunds will be processed through bank transfer.

5. Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective product).

  • In some cases, return shipping costs may be deducted from the refund amount.

6. Contact for Refunds

To request a refund, please contact us with your Order ID, product details, and reason for the request:

📧 Email: motoworld2449@gmail.com
📞 Phone: +91 81972 21438